Returns

If for any reason, you are not completely satisfied with your purchase, you may return it for a period of 7 days from the original arrival date. Merchandise must be unworn and in the original packaging, and accompanied by the original packing slip. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Unworn Merchandise: Includes any item that is in new condition, still contains the original tags and is in the original packaging (if any). Returns will not be accepted if item exhibits any obvious signs of wear or is not in the condition in which it was received.

Defective Merchandise: Includes any item that does not perform as expected or exhibits damage not associated with normal wear. Does not include items that are the wrong size, color, or style.

Incorrect Merchandise: Contact us via e-mail if you received an item that is different than what was described on the website or is the wrong size, color, or style than what you ordered.

Exchanges

If you received a faulty item or would like to exchange an item for a different one, simply place another order for the desired item and return the faulty item to us. As stated above, merchandise must be unworn and in the original packaging, and accompanied by the original packing slip. We'll also accept the return of incorrect or defective merchandise that meets the guidelines below.

Because of the time involved in shipping and processing your return, we recommend placing a new order right away to ensure the item you want is in stock. Availability of items can change quickly. If you wait to place a new order until after your return is processed, items in your original order may no longer be available.

Please note that if the price of the item has changed since you placed your original order, we'll be happy to honor the previous price on your new order--just contact us.

Packing & Sending Your Return

You can pack and send your return to us in just a few simple steps.

1. Repack your unworn item in the original packaging.

2. Fill out the Returns Information on your packing slip. If you would like an exchange, place another order online--shipping is free and we'll credit you for your return once it is received. (Sorry, we cannot accept requests for exchanges mailed with your return at this time.)

3. Include a reason code on the packing slip for each item you wish to return.

4. Include the packing slip in the shipment, and keep a copy for your records.

5. Fill out your return address information on the label, affix it to your package, and drop it off at your nearest post office.

If you no longer have the packing slip: Please go to My Account to print out a summary of your order. Circle the item(s) you are returning, write in the reason for return, and include the printout with your return.

Unfortunately,Oursbag.com can not be responsible for packages lost in transit. If you have any questions about the status of your return